Bosch Car Service has reaffirmed its status as the UK’s leading garage network, with the latest independent customer satisfaction survey results showing that an amazing 99.8% of customers would use the network again.
Bushey Hall Garage was one of the first BCS centres in the UK and remains a Bosch Car Service outlet for the Bushey, Watford and surrounding areas.
The Bosch Car Service scheme, prides itself as offering a high-quality multi-brand alternative to main dealer networks and consistently delivers impressive scores in its annual independent customer survey. A huge 97% of respondents rated the helpfulness of staff as excellent, while 94% of those surveyed also assessed the overall service given as excellent.
In keeping with Bosch Car Service’s transparent approach to car servicing, 98% of respondents said that the total cost of work was in line with the initial estimated figure, while just under 100% (99.5%) said that the final invoice clearly expressed the work done, costs and charges applied and details of warranty coverage.
Originally launched in 2003, Bosch Car Service comprises of over 500 members in the UK and Ireland and is the longest running code of conduct for service and repair of vehicles. The network was the first to receive OFT approval for its service and repair code and latterly, an inaugural member of the Trading Standards Institute’s (TSI) Consumer Codes Approval Scheme.
Rhian Kendall, Concept Manager at Bosch Car Service, said: “We set up the scheme to give vehicle owners real peace of mind when looking for a garage. All the independent garages in the scheme have a vested interest in delivering first-rate customer service, as their livelihoods depend on repeat business. These results show just how effective their hard work has been.”